Hi Everybody,
I agree with all of your positions. I must say that I got my money back almost one week to the day after it was taken out. As you read, there were 261 people who lost a substantial amount of money through this transaction (albeit temporary).
I do not blame Mandrake, but my statement shows the money went to them, so since they have received it in their account, they need to be the one to return it, and then go after the accounting firm that screwed it up.
As a result of this error, I had to cancel my debit card (it was not just a credit card), get it re-issued by my bank, repay all of the overdraft charges from bills that cleared since the money was taken out, and halt my bank's investigation that has been launched because of this.
Mandrake wrote to me and said once my money was returned (all $6.600 of it) they would then turn around and re-debit the $66 from my account. Somehow I do not think that this is really a good business practice (from a customer relations point of view).
Anyway, I still love Mandrake (the software) and will continue using it. I also appreciate folks on this board coming to my help even though I know it is only a community forum. I had no where else to turn, and you all helped me a lot!
Thanks so much again!
Barney