aRTee Posted April 4, 2005 Author Report Share Posted April 4, 2005 Well I'm certainly stubborn and stand by my values. :P Now that you mention it... :D They also charged a whole load of US customers $6000 per copy instead of $60... which they blamed on their bank... Nope, the bank did make the mistake, and Mdk couldn't do much about it.... it would have been nice for them to answer emails on this. except exactly that. It would not just have been nice, it would have been proper business sense. Gowator, I see your point. I just think that at some point, what's in the past is in the past, and certainly Mdksoft is changing, especially now with Conectiva... Yep just don't expect me to back down: they are the ones who sent to me rude emails saying to join mandrake club (I was already a member but they couldn't be bothered checking and my question went unanswered on Mandrake expert) I find that rude! What was that again about malice and incompetence?? :P Thanks for the other stories about good and bad customer support - remind me to come shop at your place as soon as you have one! :D Should be one of live's last true pleasures! :P We had better think about asking anon to host your docs then...no point leaving that resouse to go to waste! Ehm, no, that's not what I meant. Free.fr just changed policy that one cannot create a new website without using them as ISP... But I can keep my site, no worries. The content will not go to waste - if only because the wayback machine somehow started tracking my site, it hosts a large variety of snapshots..! So my site will stay where it is, with the name/webaddress it has. Once people no longer search for Mandrake but mandriva or whatever, the address won't match the content anymore, ... but it will take sometime, I just got an email saying: Following the release of Limited Edition 2005, the next version willbe Mandrakelinux 2006, which will be released in fall 2005. So there, until the end of 2006 the name Mandrakelinux will be the official name. Well I don't have anything against Mandrakelinux as distro, and I'm not arguing against MandrakeSoft technical decisions. I'm arguing with lack of conversation between them and the community. They don't seem to care about them/us. I think it's a big a disadvantage in a Linux distro manufacturer which is living from its community. Well, they're only indirectly living from the community - they're directly living from the paying customers and members, and from those who contribute freely. Most of the community of Mdk users are neither. Let's say I agree completely with the first part: I have nothing against Mdklinux. Like Gowator mentioned, there's lots to object in Mandrakesoft. There's a big fat reason why I never bought shares. There's actually never been a true conversation; the recent club chats come closest, and so things are actually getting better of late.... I guess Gowator and you are displeased with this since you see how easy it would be to do better - I on the other hand, accept the current situation for what it is, and never expected more than I got. Not that I'm not picky as a customer, just that I have low (more realistic?) expectations in this case. As I've said before, I waited until Mdk/linux was good enough, after having tried, and then I forked some money. I made sure I'd be satisfied. Strike that. I made sure I was satisfied. Then I paid. Some people pay and then expect their hardware to become supported... So what? Mandrake was the first or one of the first to ask which packages to put in the distro from users. They could be the first in that too. I can accept that the decision is their but at least they could ask what we like. True, good point. But then again, asking what packages people want (note: they now have a tool to check what packages people _use_ which is very cool for the 1984 non-believers) is delivering a service to ones customers, a name is just a name. Doesn't change anything in terms of how the product functions. OE, CE, Final, Limited Edition (or my abbreviation: limed05).... all the same to me. As for shareholders, I don't know. I actually don't mind Mandriva that much. But like I said, I'm not a shareholder, nor is it likely that I will be one. Quote Link to comment Share on other sites More sharing options...
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